As a developer we endeavour to rectify any complaints quickly and efficiently, in the event that you have any issues our complaints procedure is set out below.
Step One
Aftercare Team
Our Aftercare Team will hopefully be able to rectify any issues you may have, so the first call should always be made to our Head Office and directed to Linda Battye at aftercare@cadebyhomes.co.uk or on 01530 835588.
What can you expect from us?
We understand the importance of responding to queries in a timely and effective manner, therefore we will acknowledge receipt of your complaint within 3 days and will supply a full response within 7 working days.
We aim to resolve all complaints through this first stage process within 30 days of receipt of your initial complaint.
Step Two
Construction Director
If for any reason you are dissatisfied with the outcome of your complaint, you should then direct your concerns to our Construction Director, Brian Coe at brian.coe@cadebyhomes.co.uk or on 01530 835588.
Step Three
Managing Director
In the unlikely event that you are still dissatisfied then the next step to take is to contact our Managing Director, Louis Massarella on 01530 835588.
We are a registered developer with the Consumer Code for New Homes and comply with their applicable codes.
In the unlikely event that you still remain dissatisfied after following our formal complaints procedure, you may be able to raise your complaint with your Warranty Provider, or through the respective Code bodies:
Consumer Code for New Homes www.consumercodefornewhomes.co.uk
Consumer Code for Home Builders www.consumercode.co.uk